Shipping

We ship worldwide from our fulfillment partners. Processing takes 1–3 business days. Delivery typically takes 7–15 business days depending on destination.

• Standard Shipping: $4.99 flat rate
• Free Shipping: On all orders over $40

Once your order ships, you will receive a confirmation email with tracking information.

Returns & Refunds

Your satisfaction matters. We offer a 30-day money-back guarantee on all VIPERA jewelry.

• Contact us within 30 days of delivery
• Items must be unused and in original packaging
• Refunds processed within 5–7 business days after we receive your return

To start a return, email us at support@vipera.com with your order number.

Damaged or Wrong Items

If your item arrives damaged or incorrect, contact us immediately with photos. We will send a replacement or issue a full refund at no extra cost.